Professional Writing
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14chapters
70interactives
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Chapters
- 1Writing at Work: Audience, Purpose and ContextWriting that has a job to do, Reading the reader, Naming the purpose before you type
- 2Professional Email and CorrespondenceShould This Be an Email at All?, The Anatomy of a Professional Email, Writing the Ask: Structure That Gets Action
- 3Clarity, Plain Language and ToneWhat clarity actually is, The sentence engine: actor, action, order, Choosing words your reader already owns
- 4Document Design and ReadabilityDesign Is Not Decoration, Chunking, Headings and Hierarchy, Lists, Tables and White Space
- 5Memos, Letters and Short ReportsPick the Form Before You Write the Sentence, The Memo: Header, Headline, Action, Letters: Speaking as the Institution
- 6Long Reports and ProposalsBefore you write: scoping the long document, Architecture: front matter, body, back matter, The executive summary and the analysis chain
- 7Instructions, Procedures and PolicyThree Different Jobs: Instructions, Procedures, Policy, The Anatomy of a Usable Instruction Set, Writing the Step Itself
- 8Presenting Data and Visual EvidenceStart With the Sentence, Not the Chart, Tables People Can Actually Read, Choosing and Building the Right Chart
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- 9Collaborative and Team WritingWhy team documents die — and the three ways to write together, Set up before you draft: charter, roles, skeleton, style sheet, Drafting in parallel without building a Frankendraft
- 10Accuracy, Ethics and Legal RiskWhat You Can Actually Prove, Honest Representation: Spin, Omission and Credit, Confidentiality, Privacy and the Duty to Say Less
- 11Resumes, Cover Letters and Professional IdentityWho Actually Reads It — and How, Building the Resume: Structure That Survives a Scan, The Accomplishment Bullet: Turning Duties into Evidence
- 12Digital and Social Professional CommunicationChoosing the Channel Before You Choose the Words, Chat, Threads and the Asynchronous Workday, Writing in Public: Posts, Comments and Discussion Boards
- 13Writing in Healthcare: Documentation and HandoffThe Record and Its Readers, Writing the Clinical Note, Handoff: SBAR, I-PASS and the Spoken Record
- 14Editing, Review and Quality ControlThree Passes, Not One, Editing the Sentence, Review That Actually Helps, Verify Before You Send